Social Reputation and Reviews
A common problem in today’s market is that many companies have online social reputations that do not accurately reflect the feelings of their customers. Unfortunately, even if the number of customers who had a negative experience with your business is small, without a dedicated reputation management strategy, they’ll be the most likely customers to leave reviews on Facebook, Yelp, and Google — the places other consumers look first when deciding whether or not to trust your business.
We’ve used our knowledge of human psychology and consumer behavior to develop a proprietary process of generating real customer reviews and feedback. This system has been pivotal in turning two and three-star reviews into four and five stars, transforming negative online reputations into assets that make interested consumers more likely to invest their money and trust.
Communicating Your Brand Strength Through Social Proof
Did you know?
See What We Can Do For Your Business.
Proven strategies. Real results.
What We Do
Generate More Positive Reviews That “Stick”
Using our proprietary system, we coordinate outreach to recent customers and drive more positive reviews on the sites that your customers are looking at. An industry leading 99% of our reviews are not “filtered” by the review platforms.
Using Market Insights Maximize Reviews
Our scientific approach uses key market insights about your patients to get the most reviews every month. We study your patients’ behavior – like the best time to contact them or exactly what to say when asking for reviews – to help maximize the success of each campaign.
Negative and Positive Review Responses
Did you know that review responses account for over 68% of consumer decision making? We combat and address negative reviews with appropriate responses, proven resolutions, and, when necessary, removal of malicious reviews. We also develop authentic review responses to positive reviews.
Produce Insights About Your Business
Our robust algorithmic solutions help provide internal feedback for your practice. We help identify operational issues, pinpoint top preforming locations, and provide insights that help you understand why customers choose to business with you and areas of opportunity for future development.
Why It Matters
- On Google, Bing, Amazon, and other platforms, your reputation and reviews directly affect your ability to rank in search results.
- Consumers are more motivated to leave reviews after a negative experience with your business than a positive experience.
- Consumers are looking for reviews within the last 28 days, showing that consistent review generation is just as important as overall rating.
- Online reviews have replaced word-of-mouth referrals as a leading factor in the consumer decision-making process.
“National Strategic helped us set goals and outline a strategy to focus on growing our business. And with those goals, we are now able to effectively measure our return on investment. It’s been such an eye opening experience working with National Strategic and we are excited to grow with them as our partner.”